REFUNDS & WARRANTIES POLICY

Parts Warranties

Manufacturer Warranties: All new parts installed by Chicago Apex Motors are covered by the manufacturer’s warranty. The duration and terms of these warranties vary by manufacturer and part. We will provide you with the warranty information for the specific parts used in your vehicle’s repair.
Chicago Apex Motors Warranty: We stand behind the quality of our workmanship. We offer a tiered warranty on our labor. This warranty covers defects in our workmanship and ensures that repairs are performed correctly.
Used Parts: If used or customer-supplied parts are used at the customer’s request, there are no warranties provided by Chicago Apex Motors.

Parts Returns:
- Parts that are unused and in their original packaging may be returned within 7 days of purchase, subject to a 20% restocking fee.
- Special-order parts are generally non-returnable.
- Installed parts are non-returnable.
Labor Refunds:
- Labor refunds are considered on a case-by-case basis. If a repair fails due to our workmanship within the warranty period, we will re-perform the repair at no additional cost to you.
- Refunds for labor are not provided for repairs that fail due to external factors, such as normal wear and tear, accidents, or improper maintenance.
Diagnostic Fees: Diagnostic fees are non-refundable, as they compensate our technicians for their time and expertise in identifying the problem.

It is the customer’s responsibility to:
- Provide accurate and complete information about their vehicle’s problems.
- Follow recommended maintenance schedules.
- Notify Chicago Apex Motors of any concerns or issues promptly.

We are committed to resolving any disputes fairly and efficiently. If you have any concerns, please contact our administration department.
Any legal disputes will be resolved in the state of Illinois, county of Cook.